What can Disneyland teach IT teams about Customer Service?
What can Disneyland teach IT teams about Customer Service? Customer Service and magical experiences When I was thinking about a title for a blog about customer service Disneyland kept springing to mind. Purely from personal experience over the years...
Read moreWill the real Steve Smith step forward
Would the real Steve Smith step forward You’re not the Steve Smith, are you? Until a few years ago, “you’re not the Steve Smith, are you?” was a common response when I introduced myself. I guess it is inevitable...
Read moreSun, sailing, sheets, sandbanks and sunset over the Solent
Sun, sailing, sheets, sandbanks and sunset over the Solent Astro take to the Solent The weekend of the 12 and 13 March was one of the best weekends of the year to date and a perfect time to be...
Read moreGlenn Frey – Soaring with The Eagles
Glenn Frey – Soaring with the Eagles “Glenn Frey, founder member of The Eagles” There has been news in the press that fans mourning the death of David Bowie have been mocking the death of Glenn Frey, founder member...
Read moreEmail stress? If you told the kids today…
Email stress? If you told the kids today… Email stress was not the beginning Over the past year there have been a number of investigations into the stress caused by having constant access to emails. A report that hit...
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