This is a multi-vendor selection of white papers, solution briefs, solution guides, general guides and eBooks…
Aruba Networks Downloads
Bring Your Own Device – BYOD and Mobility
Mobilise to Rightsize Your Network
How enterprise mobility can reduce the total cost of network ownership by 70 percent (White Paper) – 679KB
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Aruba Mobile Device Access Control
The End Of The Line: Desk Phones Take To The Air. In an otherwise wireless world filled with smartphones, laptops, and tablets, the wired desk phone is a throwback. In fact, in a growing number of enterprises today the desk phone is the only office tool with a wired connection. Is it the end of the line for the desk phone? (White Paper) – 1,434KB
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Bringing QoS Over Wireless LAN Into Focus
The reliable delivery of latency-sensitive voice and video streams mandates the use of transport mechanisms with very low packet loss, jitter, and delay. The introduction of corporate Wi-Fi introduces a number of threats to voice quality and must be properly managed and controlled to provide a satisfactory user experience. (White Paper) – 1,773KB
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Bring Your Own iPad to Work
The technology is here, it is available but in most cases it is not yet adapted for corporate use, nor is the corporate infrastructure ready. So, what do we do next? (White Paper) – 1,400KB
DOWNLOAD Convergence of Enterprise Telecom
Enabling High Performance for Apple iPads in Enterprise
(White Paper) – 4,101KB
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Apple FaceTime on Multimedia-Grade Aruba Networks WLAN
(White Paper) – 859KB
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In Store Mobility – mobile applications in retail
(White Paper) – 1,044KB
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The Convergence of Enterprise Telecom Services
RIM Fixed Mobile Convergence – BlackBerry Mobile Voice System on the Aruba Networks Wireless LAN Infrastructure (White Paper) – 1,485KB
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Signs Of Trouble
Locating Emergency Callers Over Wi-Fi. (White Paper) – 997KB
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Raising The Call
Integrating Aruba Wireless LANs With Microsoft Lync’s Emergency Call Architecture. Identifying the location of a wireless network telephony user who has made an emergency call is not as easy as for legacy TDM phone systems. This white paper explores Aruba Network’s solution for Microsoft Lync installations. (White Paper) – 1,380KB
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Remote Access & Virtual Branch Networking
Rethinking Remote Access
Pervasive Enterprise Mobility Using Remote Access Points (White Paper) – 738KB
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Virtual Branch Networking (VBN) 2.0…
…and the Emergence of Cloud-Based Branch Ofices. (Solution Guide) – 924KB
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Designed for Speed
Network Infrastructure in an 802.11n World. (White Paper) – 1,847KB
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Interoperability Considerations for Today’s Wi-Fi Networks
This paper addresses some of the deployment issues users might face with IEEE802.11 Wi-Fi deployments and methods to avoid these issues. (White Paper) – 1,012KB
DOWNLOAD Aruba Wi-Fi Interoperability
WLAN RF Architecture Primer
Single-Channel and Adaptive Multi-Channel Models. (White Paper) – 2,424KB
DOWNLOAD WLAN RF Architecture Primer
The All-Wireless Workplace
The all-wireless workplace is now open for business: using 802.11n as your primary network. (White Paper) – 1,279KB
DOWNLOAD The All-Wireless Workplace
Aruba Networks ARM
ARM Yourself to Increase Enterprise WLAN Data Capacity. (White Paper) – 4,902KB
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Operating Wireless LANs for High Reliability and Performance
Six Best Practices That You Can Implement Today. (White Paper) – 743KB
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Industrial, External and Mesh Networking
The Indestructible Network
Wireless LANs for Industrial and Outdoor Applications. (White Paper) – 2,569KB
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Using Wireless Mesh Networks for Video Surveillance
With IP video surveillance, organisations can leverage their existing data networks for transport rather than relying on a single-purpose, proprietary network. With a high-performance, multiservice wireless network, organisations can support multiple applications and user groups on the same infrastructure, while simplifying the network and lowering operational expenses. (White Paper) – 911KB
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The Next Step in the Evolution of Wireless Mesh Networking
An all-wireless network mesh brings the convenience of easy installation and lower deployment costs. Wireless mesh networks must meet the same standards for scalable capacity, reliability and security as do their wireless LAN (WLAN) counterparts. (White Paper) – 555KB
DOWNLOAD Evolution of Wireless Mesh
Education
The Whys and Hows of Deploying Large-Scale Campus-wide Wi-Fi Networks
Ubiquitous Wi-Fi across an enterprise or campus is a very positive and exciting experience for your students, faculty, staff and visitors to your institution. This white paper explores the whys and hows of deploying large-scale campus-wide Wi-Fi networks. (White Paper) – 539KB
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Interactive Learning 2.0
How Wi-Fi Enhances Learning and Improves Student/Teacher Interaction. (White Paper) – 446KB
DOWNLOAD Interactive Learning
Hospitality
The WLAN in the Hospitality Industry
Hotels, conference/convention facilities, cruise ships and other hospitality venues host an increasingly “connected” customer base. This white paper examines hospitality applications and associated wireless network solution requirements. (White Paper) – 616KB
DOWNLOAD WLAN in Hospitality
Healthcare
Doctors Without Wires
Secure Wi-Fi For Healthcare Applications. (White Paper) – 1,253KB
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Government
Requirements for Building Effective Government WLANs
With governments just now beginning the adoption of wireless LANs as a key component of their network connectivity strategy, the purpose of this White Paper is to enumerate the issues and solutions now available that lead to successful government WLAN installations. (White Paper) – 1,029KB
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Secure Enterprise Mobility for Government Teleworkers
The ability to remotely connect to all resources in a reliable and secure manner is of paramount concern for central and local government. Regardless of location, teleworkers connection to central resources must be highly secure and meet policy objectives. This white paper takes a look at the issues (US perspective). (White Paper) – 721KB
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Retail and PCI
Technology Advances in Retail: Improving Margins using Wireless Networks
Today, a new wave of opportunity exists for retail industries to improve margins through the use of wireless technology. This white paper discusses the applications for this technology, the security requirements in a retail environment, and considerations when selecting the right architecture for mobile network deployments. (White Paper) – 621KB
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Best Practices to Simplify Retail Mobility Operations
Enterprise mobility has been and continues to be essential to retail operations. This white paper examines a number of factors that create significant complexity for network management in retail environments. (White Paper) – 814KB
DOWNLOAD Retail Mobility Best Practices
PCI 1.2 Requirements Mapping for Aruba Networks’ Endpoint Compliance System (ECS)
How Aruba Networks ECS Helps Organisations Achieve Compliance with PCI DSS. (White Paper) – 510KB
DOWNLOAD PCI 1.2 Requirements Mapping
Security & Management
Cloud-Based Content Security Service (CSS)
A Technical Overview (White Paper) – 1,089KB
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Security Is In The Air
Complying With The PCI DSS v1.2 Standard. (White Paper) – 568KB
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Integrating Wired IDS with Wi-Fi
Using Open-Source IDS to Complement a Wireless IDS/IPS Deployment. (White Paper) – 1,083KB
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A Closer Look at Wireless Intrusion Detection
How to benefit from a hybrid deployment model. (White Paper) – 646KB
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Banning Wireless Doesn’t Stop Users
Understand how to protect your network and support Wi-Fi enthusiasts. (White Paper) – 671KB
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Network Access Control for Mobile Networks
The threat of an infected device gaining access to a healthy enterprise network is becoming a significant concern, especially with the increase in demand for personal devices to have access to the corporate network. As a result, Network Access Control is becoming more and more important. (White Paper) – 2,004KB
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Building Global Security Policy for Wireless LANs
(White Paper) – 455KB
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AirWave RAPIDS Rogue Detection
Using AirWave RAPIDS Rogue Detection to Implement Your Wireless Security and PCI Compliance Strategy (White Paper) – 983KB
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Driving Operational Efficiency
A guide to using AirWave wireless management suite for service desk troubleshooting. (White Paper) – 1,017KB
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AirWave VisualRF
Location and Mapping: Improving Operations Efficiency Throughout the Wireless Network Lifecycle with Aruba Network’s AirWave Network Management platform (White Paper) – 708KB
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Numara Downloads
Numara Cloud Mobile Device Manager
What you don’t know CAN hurt you. The overwhelming adoption of mobile device technologies has changed how business is conducted today. Employees are demanding the same access from their smart phone as they do from their laptop. Knowing what devices are accessing your company’s network is quickly becoming a standard part of the IT security strategy. Without the proper controls in place, do you really know where your company’s secrets may reside? (Data Sheet) – 1,360KB
DOWNLOAD Numara Cloud Mobile Device Manager
Numara Cloud Solutions
Converging and simplifying the management – secure Tier 1 data centres and security of physical, virtual and mobile IT. – 3,950KB
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ShoreTel Downloads
Unified Communications
ShoreTel Unified Communications Platform
ShoreTel’s unique architecture distributes intelligence throughout the system and offers modular scalability – 1,238KB
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The Case Against Complexity
the root cause of IT complexity in business is easily identifiable, and its elimination from IT systems, including those concerning IP telephony, is highly plausible. Yet, extenuating factors among leading technology providers remain an obstacle. (White Paper) – 753KB
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How Unified Communications Pays For Itself
best practice tips on building a comprehensive business case for unified communications (White Paper) – 647KB
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From Voice Over IP To Unified Communications
Simplify system management – architecture matters (White Paper) – 827KB
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Demystifying Unified Communications
How IP telephony systems enable businesses to leverage fully the power of UC (White Paper) – 634KB
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Assessing The Business And Financial Impact Of IP Unified Communications Systems
The ShoreTel TCO tool as a comprehensive analytical guide to the decision-making process (White Paper) – 622KB
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ShoreTel System Management
Manage all enterprise communication needs from a single point (Solution Brief) – 989KB
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ShoreTel Communicator
Transforming the way people work with brilliantly simple communications (Solution Brief) – 1,606KB
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ShoreTel Communicator for Mac
(Specifications) – 981KB
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ShoreTel Conferencing
Empower all users with real time collaboration (Solution Brief) – 879KB
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ShoreTel Conferencing and Instant Messaging
(Specifications) – 645KB
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ShoreTel Voice Switches
(Specifications) – 1,820KB
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Building Reliable IP Telephony Systems
How architecture and design differentiate ShoreTel from the Competition. (White Paper) – 1,667KB
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IP Telephony: Reliability You Can Count On
Architecture matters (White Paper) – 849KB
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Reliability The ShoreTel Way
(White Paper) – 1,591KB
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ShoreTel Integration
ShoreTel integration with Microsoft Unified Communications (Solution Brief) – 2,926KB
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ShoreTel Ergonomic Phones
ShoreTel’s mission was to create a telephone that was a joy to use. The ShoreTel IP Phone was the result (we have seen our customers almost fighting to have them on their desks – I didn’t think I would ever see that when I started working with 700 series telephones in 1973!). (White Paper) – 1,097KB
DOWNLOAD ShoreTel Ergonomic Phones
ShoreTel IP Phones
Simplifying communications for the way people work today (Solution Brief) – 3,335KB
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ShoreTel IP Phones
(Specifications) – 2,078KB
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Enterprise Contact Centre
ShoreTel Enterprise Contact Center
Maximising customer satisfaction in the virtual call centre (Solution Brief) – 1,058KB
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Tearing Down the Walls
Using unified communications in the contact centre to improve customer satisfaction (White Paper) – 1,998KB
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Abandoned Calls Hurt
How high call volume and high abandon rates affect contact centres (White Paper) – 1,370KB
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What Happens When The Lights Go Out?
Building business continuity through ShoreTel distributed contact centre technology (White Paper) – 1,394KB
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Control Contact Centre Costs
Lower the time your IT group spends managing contact centre technology (White Paper) – 1,083KB
DOWNLOAD Four Ways IT Can Control Contact Centre Costs
Integrated Applications
ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business processes, these applications can help increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction. – 10,784KB
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ShoreTel Cost Recovery Integration
For organisations that bill their clients by the project or hour, such as legal, architecture, accounting and professional services (Specifications) – 1,119KB
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ShoreTel NetSuite Integration
(Specifications) – 1,076KB
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ShoreTel Salesforce.com
Salesforce.com Call Center Adapter (Specifications) – 713KB
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ShoreTel Web Dialer
(Specifications) – 1,250KB
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Mobility
ShoreTel Mobility Solution
Integrate leading smartphones and tablets with existing enterprise communications applications and infrastructure securely, simply and cost effectively (Solution Brief) – 2,048KB
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Addressing the Five Requirements of BYOD
For Mobile Unified Communications (White Paper) – 1,124KB
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Reduce Cellular Spend With ShoreTel Mobility
(White Paper) – 1,419KB
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Security in Mobility Solutions
(White Paper) – 791KB
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ShoreTel RoamAnywhere Client
(Specifications) – 920KB
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Deploying Mobile Unified Communications for Avaya
(White Paper) – 1,042KB
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ShoreTel Mobility for Avaya
(Specifications) – 907KB
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Deploying Mobile Unified Communications for Cisco
(White Paper) – 777KB
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ShoreTel Mobility for Cisco
(Specifications) – 704KB
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ShoreTel Mobility for Nortel
(Specifications) – 868KB
DOWNLOAD ShoreTel Mobility for Nortel
ShoreTel Mobility for Symbian/Nokia
(Specifications) – 1,177KB
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General
Virtualisation
How virtualisation complements ShoreTel’s highly reliable distributed architecture (White Paper) – 1,956KB
DOWNLOAD Virtualisation
Is Your Network Ready For IP Telephony?
Straight facts about IP telephony planning and deployment (White Paper) – 280KB
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SIP Trunks
Keeping your unified communications system secure (White Paper) – 889KB
DOWNLOAD SIP Trunks
The Complete IP Telephony eBook
2,765KB
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Strategic Guide to Business Phone Systems
Practical advice for a successful IP telephony design and deployment – 1,809KB
DOWNLOAD Strategic Guide to Business Phone Systems
Unified Communications Buyer’s Guide
Asking the right questions up-front is essential for organisations to select the right solution for their needs – 360KB
DOWNLOAD Unified Communications Buyer’s Guide
ShoreTel Emergency Notiication
This applies to 999 and European standard emergency numbers too (Specifications) – 2,381KB
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Oak Telecom Downloads
Application Integration – connectX
Connect is a powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers. – 815KB
DOWNLOAD Application Integration – connectX
Call Recording – recordX
Record is an award winning unified call recording solution that includes fixed line, mobile and VoIP recording in a single solution. – 966KB
DOWNLOAD Call Recording – recordX
Call Logging – reportX
Report is a is an advanced call reporting solution for businesses of any size which includes both call logging and intelligent wallboard display.. – 1,019KB
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Wall Boards – displayX
Display is a powerful real time reporting engine as well as a motivational and presentation tool. Display provides a view of key factors affecting business performance at a glance, all displayed on large plasma screens and individual users’ PCs as required. – 808KB
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