To ensure Astro are in a position to cater or all of your centre needs we have been working with real time reporting and wallboard specialist SJS Solutions Ltd. SJS offer both physical and virtual (Desktop) wallboard solutions compatible with our telephony, call centre and contact centre solutions and have been extremely successful in helping our customers get the very best from their solutions.
Please contact us for more information on SJS Wallboard Solutions or right click on the Optymyse RT image below and selecting ‘Save Target As…’ to download the product PDF…
Benefits
- Improved Customer Experience.
- Reduce costs (training / recruitment).
- Increased customer delight
- Reduction in staff turnover.
- Reduction in agent stress.
- Improve communication and eliminate doubt.
- Create confidence and empower agents.
- Less reliance on e-mail
- Reduce fire fighting; reallocate management time to training and motivating agents.
- Accelerate the ROI of other more expensive core-systems.(PBX, CRM)
- Create professional image
Features
- Give agents, supervisors and manager s instant access to real time data and messaging.
- Clear, full colour, professional flat screen displays
- Set thresholds based on performance standards
- Instant and threshold based messaging
- Communicate via scrolling and full page messages
- Small, silent, hyper resilient thin client hardware
- Quick and easy to deploy
- 95% of all support requests dealt with remotely
- Display up to 2250% more information than 2 line LED wallboards
- 100% Scalable, multiple screens
- Connects in real-time
- Compatible with almost all flat screen TVs and projectors
- Configure screens based on audience using powerful Admin Console
- Blend data from multiple sources
- Audible Alarms
Improve call centre agent performance
Optymyse Real Time Wallboards for AVAYA Aura CC6 give key contact center agents, supervisors and managers instant access to the realtime information they need to provide excellent customer care to your customers. Optymyse Real Time Wallboards are easy to deploy, cost a fraction of your contact center IT yet add a disproportionate level of benefit plus almost instant ROI.
Reduce staff turnover and assist supervisors
When you give call center agents instant access to real time data and allow supervisors to communicate via digital messaging you will free up manager time allowing more time to be spent on training agents to provide outstanding customer support & services. Spending more time training and mentoring agents will in turn improve motivation, reduce staff turnover and guarantee your organisation always provides good customer care.
Fast Response, Instant Optimisation
Optymyse Real Time Wallboard Solutions give agents a clear view of the most important real time information, but unlike complex real time reports Optymyse RT displays realtime information in a bold, clear and easy to understand format that is far more effective than referring to after the fact reports. Optymyse Real Time Wallboards reduce agent stress by displaying clear, easy to access real time information, digital messaging which will eradicate the need for e-mails.
Communication is Key
Whether you have a small national call center or large international call center there is no better way to communicate to a group of agents than to fire instant scrolling or full page messages onto a TV screen in their area. By sending e-mails you are asking agents to stop what they are doing ; open and read the e-mails, this will either cause then to lose concentration or they will simply tell you they had no time. Optymyse Real Time Wallboards give supervisors the ability to communicate via TV screens by sending messages to one screen, a selection of screens or all screens. Messages can also be aligned to performance thresholds so they are triggered automatically.
Upgrade old LEDs with dynamic LCD and Plasma displays
Optymyse Real Time Wallboards work with any TV screen or projector, so why not replace old style, unsupported 2 and 4 line LED wallboards with modern flat screen LCD, LED or Plasma TV displays? Optymyse RT is a dedicated wallboard solution designed to make the most modern TV screens and unlike the realtime reports available from your contact centre solution which are designed to be viewed on your desktop not sent to TV screens, Optymyse RT has been designed to make the most of the space available on large format TV screens making the real time information easier to interpret and see from a distance.
Dedicated wallboards VS contact centre report feed
If you are using the existing desktop or web reporting tools that came as part of your contact centre solution and feeding this info to LCD TVs, it’s important to note that these reports are no designed to be displayed on large format TVs and have many limiting factors. Many SJS clients tried this approach and after being told by agents that the screen was difficult to understand and read, and asked what other information can be displayed on the screens they opted for a dedicated wallboard solution like Optymyse RT.
