These files are complimentary to help you with the development of your BYOD strategy…

• BYOD Policy & Deployment Guide V1.0(PDF)
• BYOD Policy & Deployment Guide Headings (MSWord)
• BYOD Policy & Deployment Guide Image (PNG)
• BYOD Policy & Deployment Guide XMind Mind Map
• Powerpoint Mind Map
• PDF Mind Map

If you don’t have XMind you can get it for free here

BYOD Mind Map files in other formats…

• Freemind
• iThoughts
• MindManager
• MyThoughts
• Novamind
• CSV
• Markdown
• OPML

If you need advice with any stage of your BYOD strategy, or more information please contact Marie on…

+44 (0)1322 610 178

Or complete the form below and we will arrange for one of our specialists to call you.

We will never share your details

The Aruba ClearPass Access Management System™ delivers unparalleled simplicity when managing and securing network access across wireless, wired and VPNs.

Ideal for BYOD provisioning and onboarding, ClearPass makes it easy for IT-issued and personal mobile devices to securely connect to any network.

By centralising access policies across the entire network, ClearPass automates differentiated user and device access, policy management and the provisioning of devices for secure network access and posture assessment. This ensures that each user has the right access privileges based on who they are and what device they’re using.

ClearPass is essential when increasing numbers of consumer devices – Windows, Mac OS X, iOS, Android and Linux – connect to the network and access is required by a broader range of users – employees, visitors, customers and contractors.

• The first and only BYOD provisioning and onboarding framework for any network
• Automates onboarding for Windows, Mac OS X, iOS and Android devices
• Improve policy decisions with endpoint visibility and contextual device profile information
• Scalable, easy-to-use visitor management system delivers secure guest access
• Enterprise-class endpoint posture and health checks beyond basic network access control (NAC)

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LiveOps Cloud Contact Centre Platform – what can it do for me?

With the LiveOps Platform, you can be operational in days, enjoying total visibility and control of your customer experiences and agent. At the same time, you can realise the following benefits:

• Add Social Media functionality to your existing contact centre
• Lower Up-Front Costs
• Rapid Deployment
• Reduced support costs
• Leverage Training and Management Costs
• Location Independence
• Speed, Control, and Flexibility

The four cornerstones of LiveOps Cloud Contact Centre Platform are:

• Continuous Reliability
• Impenetrable Security
• Horizontal Scalability
• Unmatched Flexibility

Reliability…

• LiveOps platform architecture is built upon a distributed grid of redundant hardware, which dramatically reduces single points of failure and ensures high availability
• LiveOps service is provided by means of multiple, geographically distant, state-of-the-art, “active-active” data centres for complete redundancy in the event of a disaster
• Robust telephony backbone with over 18,000 ports
• Multi-carrier termination with redundant connectivity, significantly reducing the risk of carrier outage downtime
• 24x7x365 monitoring by LiveOps Network Operations Centre staff with automated tools continuously inspecting over 47,000 different service and functional metrics per minute for proactive real-time, forensic and predictive performance and fault management
• New platform code and applications are run in LiveOps New Technology “sandbox” environment before being released “into the wild,” ensuring that software updates are stable and functional

Security

Your customers trust you with their sensitive data: you need a contact centre platform you can trust in return. LiveOps gathers approximately 15 million credit card numbers, over 1 million bank account numbers, and over 100,000 social security numbers every year. LiveOps multi-layered approach to security ensures that this data never falls into the wrong hands.
Threats to you and your client’s sensitive information and intellectual property come in many forms and from many angles of attack, from hackers to phishers, from physical break-ins to rogue employees and you must be prepared for all of them. The LiveOps Cloud Contact Centre security strategy implements a five layer approach that meets these threats with a combination of established best-practices and industry-leading innovation. LiveOps multi-layered security covers:

• Physical Security
• Network Security
• Application Security
• Data Security
• Agent-level Security
• Independent Security Audits

Still worried about the security? There’s no need, you are in very safe hands…

LiveOps contribute to the highest levels of industry security programs and initiatives. LiveOps technical staffs have authored a number of security and risk white papers. LiveOps also is currently co-chair (together with Citibank and KPMG) of the Technical Development Committee (TDC) of the BITS Shared Assessments Program, a ground breaking assessment program for financial institutions to evaluate the security controls of their service providers both in the US and internationally. For more information on the BITS program, visit http://www.bitsinfo.org.

Scalability

The LiveOps Cloud Contact Centre platform is built using a distributed network of commodity equipment (the same architecture model used by Google, Yahoo! and many of the world’s biggest information technology companies). The LiveOps platform demonstrates true horizontal scalability, meaning capacity can be increased swiftly and easily to meet virtually any demand level. You have the ability to instantly scale capacity up or down to meet your call volume, so there’s no need to pay for underutilised infrastructure or worry about long customer hold times when your capacity needs rise.

Flexibility

Your customer relationship performance can make the difference between rising brand loyalty on the one hand, and diminishing market share on the other. The LiveOps Cloud Contact Centre platform delivers highly flexible options for costs, service provider support and legacy system integration.

LiveOps Core Services

The LiveOps platform incorporates the reliability and security of a “big iron,” enterprise-grade, premise-based contact centre with the scalability and flexibility of a cutting-edge cloud-based solution. Our Core Services are based on this foundation of dependability and innovation:

• Intelligent Routing
• Data as a Service
• Rapid Integration
• Usability

Intelligent Routing

The LiveOps Platform in the Cloud routes calls based upon the rules and real-time metrics that make sense to YOU. LiveOps patent-pending call routing model lets you define the logic that ensures the right agent gets the contact every time. LiveOps routing is sophisticated yet flexible and can easily be changed by business users, dramatically accelerating how quickly your contact centre can respond to business changes.

Rapid Integration

Extend the power of your LiveOps Contact Centre, anywhere in the Cloud. LiveOps allows for fast and simple integration with your existing enterprise applications and contact centre technologies. The LiveOps Cloud Contact Centre platform uses open source software and a service-oriented architecture (rather than proprietary technology) to provide an open API framework that yields greater flexibility and quality of integration than legacy vendor systems. LiveOps have published APIs for integrating with existing contact centre and legacy technologies (including application integration to CRM, enterprise routing, and workforce management systems). In addition, LiveOps Data Exchange API allows data from other contact centre systems or enterprise applications, such as a CRM or a finance system, to be embedded into the contact centre customer dashboard, so you can create customised dashboards that monitor activities and outcomes in real time.
In addition, LiveOps open architecture enables simple drag-and-drop integration through mash-ups, gadgets, and widgets, which allow contact centre managers to easily create customised dashboards that pull data from multiple systems.

LiveOps also has a Developer program that provides the tools, documentation and support should you need to customise the Contact Centre experience of both your agents and your customers.



End-user Control

LiveOps platform and applications are designed to be intuitive and business user friendly. You don’t need a degree in programming or a multi-day training course to begin being productive with LiveOps Applications TODAY. LiveOps platform empowers business users to rapidly deploy, configure, and maintain your Contact Centre in the Cloud. LiveOps provide easy-to-use tools that let you:

• Create, monitor and test complex call routing scenarios using our visual Call Authoring environment
• Route calls down to specific agents, skill groups (agent “pools”) or even other contact centres
• Respond in real-time to changing business conditions using up-to-the-minute performance metrics
• Use one single virtual ACD and routing logic versus two-tier routing
• Administer users singly or perform batch updates to groups of users
• Configure hours of operation, do not call lists and other business meta-data
• Generate historical reports
• Monitor and track agent performance



If you would like more information on LiveOps Cloud Contact Centre…






or call Marie on +44 (0)1322 610 178

]]> http://www.astro.co.uk/liveops/feed/ 0 http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-free-trial-registration/ http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-free-trial-registration/#comments Wed, 15 Aug 2012 19:45:43 +0000 admin http://www.astro.co.uk/?page_id=1843 To register for your FREE 30 day ClearPass trial…

Please complete the short form below and we will get back to you within the next working day…




We always respect your privacy – your details will not be shared

…
]]> To register for your FREE 30 day ClearPass trial…

Please complete the short form below and we will get back to you within the next working day…

[contact-form-7]



We always respect your privacy – your details will not be shared

]]> http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-free-trial-registration/feed/ 0 http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-event-registration/ http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-event-registration/#comments Wed, 15 Aug 2012 19:44:34 +0000 admin http://www.astro.co.uk/?page_id=1842 Birmingham, Wednesday 12 September 2012, 10am

Bring Your Own Device – Are You Equipped With The Right Tools? Please fill in your details below to register…




We always respect your privacy – your details will not be shared

…
]]> Birmingham, Wednesday 12 September 2012, 10am

Bring Your Own Device – Are You Equipped With The Right Tools? Please fill in your details below to register…

[contact-form-7]



We always respect your privacy – your details will not be shared

]]> http://www.astro.co.uk/products-services/business-networks/aruba-networks/sapphire-byod-event-registration/feed/ 0 http://www.astro.co.uk/events/bring-your-own-device-seminar/ http://www.astro.co.uk/events/bring-your-own-device-seminar/#comments Wed, 15 Aug 2012 15:58:36 +0000 admin http://www.astro.co.uk/?page_id=1816 Sponsors…]]>




Are you equipped with the right tools?

Sapphire and Astro Communications invite you to attend a half day seminar to learn about the tools you need to make Bring Your Own Device (BYOD) a success in the workplace!

With a recent increase of sophisticated smart phones and tablets in the workforce, employers are starting to see the benefits of using personal devices for their business communications.

If you are not prepared, BYOD will introduce management ‘grey areas’ that could result in staff conflict and possible litigation. Protect yourself and learn how a BYOD policy document will protect you and your staff by setting out clear ground rules.

With your BYOD policy in place, Aruba ClearPass Access Management System™ delivers unparalleled simplicity when managing and securing BYOD network access across wireless, wired and virtual networks, ensuring your policy is adhered to.

To attend the seminar and learn how to make BYOD a success for your organisation click here.
 
 
 

 
 

BYOD Seminar details…

• Registration 10:00
• Seminar Start 10:30
• Lunch & Networking 12:30
• Seminar Close 14:00







10am Weds 12 Sept 2012

Mayflex
Excel House,
Junction Six Industrial Park
Electric Avenue
Birmingham
B6 7JJ


Why Embrace BYOD?

• Why Do I Need A BYOD Policy Document?
• Solving Core BYOD Challenges
• Secure On Boarding and Policy Management
• Maintaining Security through Profiles
• Visitor Access Management
• Simple Device Setup for Corporate Access
• No Need To Replace Your Network!




Sponsors























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