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Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!

Seven Ways to Deliver Excellent Customer Service - That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience... I mentioned in my previous blog about customer service being a performance. This really came home for me recently after I saw That’ll Be The Day with my daughter Karen. It [...]

By |June 28th, 2017|Blog, Corporate Social Responsibility, Customer Excellence, Customer Experience, Customer Service|Comments Off on Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!

Excellent Customer Service – is it really such a strain?

Excellent Customer Service - is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at Astro. it is also something I am always looking out for to learn from experience. Unfortunately, [...]

By |June 26th, 2017|Blog, Customer Excellence, Customer Experience, Customer Service, Professionalism|Comments Off on Excellent Customer Service – is it really such a strain?

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 3

ITDF2017: The Boat That Rocked will be Docked Part 3 The IT Directors Forum: the Casino King, the Espresso Martini and the case of the missing mini-bars It didn’t take long for Mr Hodges to put himself up for title of the Casino King. Early Thursday morning as we were heading away from the Casino [...]

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 2

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 2 Kitchens, clog clumping and breaking into cabins: all part of the IT Directors Forum service! In this second part of a three-part blog, my ending note on the November City IT was a very harrowing experience… Fortunately, the weather improved and the [...]

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 1

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 1 All aboard the IT Directors Forum: The End of an Era Sunset over the Aurora I know I must have said this before but I just don’t know where the time goes between one IT Directors Forum and the next. [...]

Cyber Security: Prevent the Preventable, Mitigate the Inevitable.

Cyber Security: Prevent the Preventable, Mitigate the Inevitable. Cyber Security for the Internet of People. The weather was changeable all day but during our morning IT Directors Forum meetings it was glorious with clear views over the Channel Islands from the Horizon Restaurant on deck 12 of the P&O Aurora. Mr Hodges and I were [...]

By |May 17th, 2017|Blog, Cyber Crime, Cyber Security, Information Technologists Livery Company, IT Directors Forum, Network Security, People, WCIT, Worshipful Company of Information Technologists|Comments Off on Cyber Security: Prevent the Preventable, Mitigate the Inevitable.

From the Highlands to the High Seas of the IT Directors Forum

From the Highlands to the high seas and gigs to shotguns, can any technology really replace the value of face to face time and a handshake? With only five working days to the IT Directors Forum (Saturday to Wednesday), our MD Steve Hodges has shared some very interesting and apt thoughts on interpersonal communications. Over [...]

What have we done? You can find the answer online.

What have we done? You can find the answer online. Find the answer online? What if you can’t get online? Or you don’t know how to? In my last (rant) blog I was feeling the pain of being partly responsible for my part in the rise of the mobile zombie. People walking our streets with [...]

By |April 14th, 2017|Blog, People, Social Comment|Comments Off on What have we done? You can find the answer online.

What have we done? The rise of the mobile zombie.

What have we done? The rise of the mobile zombie. Does anyone look where they are going anymore? Sometimes I feel very responsible. I wonder what (as an industry) we have done! Only this afternoon I was walking up to a reasonably busy junction. The pedestrian lights changed to green and the audible walk alarm [...]

By |April 12th, 2017|Blog, People, Social Comment|Comments Off on What have we done? The rise of the mobile zombie.

7 Warning Signs Your Network is About to Fail – Part 2

7 Warning Signs Your Network is About to Fail - Part 2 Introduction This is not intended to be a comprehensive list of network symptoms, just some of the more common symptoms I see when troubleshooting networks. 1. Slow downloads Slow downloads may occur when you are trying to download a file from a server [...]