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A super connected city below a city

A Super Connected City below a City The Kingsway Tunnels A few years ago, I had the great good fortune to visit the Kingsway Tunnels. I recently learned that they are unlikely to be opened again for visitors so I thought I would resurrect an article I wrote some time ago for another blog. I [...]

By |December 22nd, 2017|Blog, Connectivity, History, ITP, Technology, The Institute of Telecommunications Professionals, The ITP|Comments Off on A super connected city below a city

Somewhere under the sea

Somewhere under the sea The real threat of access to our undersea cables Following on from my recent blog about the first Victorian Transatlantic telecommunications cables our MD brought two articles to my attention which struck a chord with me. The first article discusses the potential threat Russian submarines pose to our undersea cables and [...]

By |December 17th, 2017|Blog, Connectivity, Cyber Crime, Cyber Security, History, Internet of Things, IoT, Technology|Comments Off on Somewhere under the sea

Whether Sailing the High Seas or the Economic Ocean, don’t lose sight of your goals

Whether Sailing the High Seas or the Economic Ocean, don’t lose sight of your goals Boulogne or Bust, at sea with the Astro team My elder daughter is a big Knight Rider fan. She has watched every episode of all of the original series’ several times over. Watching some recent episodes with my daughter makes [...]

By |November 30th, 2017|Business, Dartford & Gravesham Business Awards, Motivation, People, Professionalism, Project Planning, Service Desk, Staff, Team Work|Comments Off on Whether Sailing the High Seas or the Economic Ocean, don’t lose sight of your goals

Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery

Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery Disaster Recovery! What’s that got to do with a ghost? Most of us have experienced a long dark night with the unexpected noise. Footsteps on the stairs. A creaking door… STOP! Sorry got a bit ahead of myself then. Restart… Most of us have [...]

By |October 31st, 2017|Blog, Business Continuity, Customer Experience, Customer Service, Disaster Recovery, History, Network Design, Network Solutions, Remote Working, Resilient Networks, Troubleshooting|Comments Off on Expensive Fuses, Lightning Bolts and… a Ghost? Call for Disaster Recovery

Now that’s what I call bandwidth!

Now that’s what I call bandwidth! Transatlantic cable bandwidth: from 250 bits per hour to 160 terabits per second in 160 years Earlier this month Microsoft and Facebook completed the installation of a transatlantic cable stretching from Virginia, to Bilbao, Spain – a span of 4,100-mile. The cable comprises a bundle of eight fibre-optic threads [...]

By |September 29th, 2017|Bandwidth, Blog, Cabling, Connectivity, Data Cabling, Disaster Recovery, History, Innovation, Project Management|Comments Off on Now that’s what I call bandwidth!

The Third Duck from the Sun

The Third Duck from the Sun It’s the Sun Jim, but not as we know it… Many of us have been enjoying our fair and rare share of the sun in many parts of the UK recently. As with any extreme weather conditions there are downsides. The impact of the extreme weather on humans is [...]

By |July 15th, 2017|Blog, Business Continuity, Disaster Recovery, Technology|Comments Off on The Third Duck from the Sun

Unplanned wireless network – safety in numbers? I don’t think so.

Unplanned wireless network – safety in numbers? I don’t think so. To plan or not to plan, that is the question! Planning your wireless network does cost, but not as much as not planning it! Sometime back, I read a very interesting article noting that many heads of IT of larger organisations claimed their company’s [...]

By |July 5th, 2017|Blog, Business, Customer Service, Network Design, Network Security, Network Solutions, Professionalism, Troubleshooting, Wi-Fi, Wireless|Comments Off on Unplanned wireless network – safety in numbers? I don’t think so.

Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!

Seven Ways to Deliver Excellent Customer Service - That’ll Be The Day! A lesson for anyone wanting to provide an excellent customer service experience... I mentioned in my previous blog about customer service being a performance. This really came home for me recently after I saw That’ll Be The Day with my daughter Karen. It [...]

By |June 28th, 2017|Blog, Corporate Social Responsibility, Customer Excellence, Customer Experience, Customer Service|Comments Off on Seven Ways to Deliver Excellent Customer Service – That’ll Be The Day!

Excellent Customer Service – is it really such a strain?

Excellent Customer Service - is it really such a strain? Or am I missing the point about customer service? I have written several times before on the subject of customer service. It is something that we focus on at Astro. it is also something I am always looking out for to learn from experience. Unfortunately, [...]

By |June 26th, 2017|Blog, Customer Excellence, Customer Experience, Customer Service, Professionalism|Comments Off on Excellent Customer Service – is it really such a strain?

IT Directors Forum 2017: The Boat That Rocked will be Docked Part 3

ITDF2017: The Boat That Rocked will be Docked Part 3 The IT Directors Forum: the Casino King, the Espresso Martini and the case of the missing mini-bars It didn’t take long for Mr Hodges to put himself up for title of the Casino King. Early Thursday morning as we were heading away from the Casino [...]